Intuit Online Payroll (discontinued)

If the problem is the product and not the user, the customer support person should just say that. Customer support should never lie to customers, telling them they can expedite a payroll when they cannot. Instead of placing someone on terminal hold when they ask for a supervisor, just tell us that they are not allowed to get supervisors on the phone. That will let us know we need to move to a different payroll provider.

First the cost is very competitive and reasonable, for what we use it for. Each coffee shop has about 5-6 employees, and the costs only incur as a per-check that is run basis instead of a large flat fee for services we won't use.
Direct deposit feature is our must-have, the pay dates are super reliable and we have never had any issues with transmission, or taxes not being sent, etc.

e loved Inuit Payroll for 20 years but the past 2 years they are terrible. They mistakenly filed our 940 forms twice in 2019 for the same quarter, and then when they file the second one they send you a notice that your payroll was rejected because "SOMEONE" (ah it was you.... dumb a...) filed it. We went through hell last year, getting this resolved and their customer service sucks....bad. We were left to solve the problem on our own. My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year. Intuit Payroll why don't you just go out of business or better sell to ADP or Paychex and stop torturing your clients

Because of all the reasons I mention, I would not even choose "1" on the scale of "how likely are you to recommend IOP to a colleague". I would not and do not recommend them anymore. And in fact, when I was speaking to a client of mine today, they stated that "Quickbooks S!*#s" and I agreed. Across the board this company is failing miserably with their customers.

Intuit Payroll is great for companies who want a full-service payroll- filing taxes included

Well suited for small to medium-size businesses with routine or normal types of earnings. The software significantly reduces discrepancies that arise when the user(s) are unfamiliar with the pay types utilized. Companies with reimbursement policies or other forms of compensation should always seek a professional or company to ensure compliance and adherence to reporting regulations.

Very good for small businesses.

I believe the ideal scenario is when you are already using the Intuit family of products and the payroll bolts on to your existing QuickBooks infrastructure. Payroll software products have been around a long time, and this is a very competitive niche. Most of the companies do a good job of filing taxes promptly, reporting W-2 items properly, providing good reports, etc. Where you might really get some extra efficiency and benefit is the fact that the payroll is woven into the accounting system, creating one seamless enterprise solution. Also, where it might be less appropriate is in a really simple use case such as a one person company where there aren't complex fringe benefits to deal with. In that scenario, you can set up the ACH debits directly with the state agency and the IRS and possibly file your own 941, 940, W-2/W-3 and state equivalent forms. Of course, if you're willing to do this and are good with details, you can save yourself some money.

Intuit Payroll is perfect for the 2 to 20 employee company that is running QuickBooks and is willing to keep payroll in-house. Contractors and professional service companies can keep true job costing in-house and inside the accounting system, which is key to accurate reporting. It's also perfect for any shop with salary-only employees, since that kind of payroll is dead simple.
But its not a "simplistic" tool -- It will handle all kinds of deductions, including 401ks and health insurance. And since its integrated to QB, you get the proper costing of those items without even trying. (Other providers make you import a GL file that creates a journal entry -- which may not give you what you expect.
It's not recommend it for a larger company that needs more complete HR solutions -- go to a PEO like TriNet or Insperity instead.
And worst of all, if you are using the QB Desktop connected version, you do not have access to any time-keeping portal, so all employees must submit their timecards manually (Or have a QB User set up to allow them to punch directly into QuickBooks), which is a less-than-ideal situation for a larger shop.